- UK Experience/ NZ Delivery
- Talent Pool
- Unique Service Offering
- Geographical Position
- Process Engineering
- Technology
- Information Security
- Financials
We have deliberately and carefully designed our operating model to minimise the “all-in” costs of outsourcing.
Our Model
UK Experience / NZ Delivery
We wanted to offer something truly unique to the legal outsourcing market – access to a quality team of professionals who have previously practised for many years as lawyers in the UK.
Our legal consultants are the real deal, not a team of trainees or graduates trained by UK lawyers. Each one of our handpicked legal consultants has:
- substantial legal experience working in some of the United Kingdom’s best law firms and corporate legal teams
- 9+ years post qualification experience
- previous negotiation experience and strong technical skills that deliver a commercially focused, pragmatic approach to the provision of legal services.
And because our legal consultants are now located in New Zealand, a lower cost location, you can access this onshore expertise and experience for considerably less.
Talent Pool
Many of our team members belong to that sizable talent pool we call the "London girls”.
These are women with a wealth of London and international legal experience who have returned to New Zealand to raise their families. These women have a proven ability to time manage, multi-task and maintain focus on issues at hand, but are often not present in large numbers in traditional legal work environments.
Our business model acknowledges the need for flexibility. Given the prior achievements of our team members, we trust them to manage their workload in the best interests of our clients. Our model unlocks the high-calibre talent of the London girls by rewarding focus and results achieved, allowing you to tap into this scalable and highly valuable work force.
Quality is never compromised. Learn more
Unique Service Offering
Our service offering is positioned between routine, paralegal LPO services and complex, client-facing, “bet the company” legal advice.
Our breadth of legal experience across a wide range of core legal specialties means we are capable of performing substantive legal services, tasks and activities not offered by most legal process outsourcing providers.
Learn more about our services.
Geographical Position
We maximize turn-around times for you by crossing both European and New Zealand time-zones, managing your workflow from Asia.
Our lean team on the ground in London can also assist with any immediate concerns and provide all important customer relationship services.
Imagine initiating a piece of work at close of play Monday, having valuable progress made by our legal consultants in New Zealand while you sleep, and returning Tuesday morning already well ahead of the game.
Process Engineering
In order to realize the benefits of outsourcing you need a guide through the process of transition to a new provider. This transition need not be overwhelming and we can guide you.
We believe all organizations can access lower-cost, high-quality legal services if they can properly identify the appropriate work to outsource and effectively manage the required change to gain that access.
We can provide you the “key” to unlock that access using a successful outsourcing change management method.
Technology
If you have a functioning engagement model with your existing providers, we will leverage that model from a technology perspective if it already works well for you. If you see room for improvement with that model, we can jointly agree how a new model could work between us and what technology can support it.
Internally we use technology to be lean, to manage workflow effectively, to access online resources, to ensure collaboration and responsive communications, to preserve information security and to protect data.
Our principles in the use of technology are:
- Use technology that is simple, well-designed, user friendly and appropriate for the purpose
- Minimise the impact to your existing systems
- Minimise the requirement for training in new processes or systems and any additional day to day effort to access our services
- Minimise your startup IT costs and ongoing support costs
- Include data protection and information security as considerations in any design
We view outsourcing as a joint “enterprise” where we share an objective with you – lower-cost, high quality legal services. Our approach is to work with you to design and implement a practical and appropriate shared “enterprise architecture” that exists securely between our respective organizations, and is supported by the most appropriate technology to deliver the services.
We will proactively seek ways to continuously improve our joint processes and systems as the outsourcing relationship matures. We will monetize any suggested improvements to support a solid cost/benefit assessment, and to allow you to make a commercial decision about implementation.
Information Security
Our enterprise architecture is designed from scratch and purpose built for legal services outsourcing, enabling us to provide a streamlined set of processes and supporting systems that are inherently more secure.
Why does this offer you greater security?
Because there are less “moving parts”, all components are specifically designed to work together, and security features are fully integrated into the design rather than wrapped around existing processes and technology as an afterthought. Latitude South has a backbone of information security policies, internal standards and procedures, developed during the enterprise architecture design stage, that match the best information security management systems. Through these measures we are in a position to ensure the integrity of information used internally and shared externally.
Of course, you may have additional security concerns specific to your business, so we will leverage our existing backbone to jointly develop a security policy to meet your needs. Our focus on enterprise architecture means technology solutions such as the most appropriate intrusion detection tools, authentication mechanisms and firewalling can be quickly identified and seamlessly implemented.
Financials
Everything in our model is designed to minimise the "all-in" cost to you of the outsourcing relationship:
- “people” cost savings are generated by providing access to senior UK legal expertise at junior rates
- deep commercial legal experience allows you to broaden the range of legal tasks you can outsource, providing cost savings throughout the legal services pyramid
- our professional compatibility allows us to effectively scope and self-manage tasks, remove confusion or translation difficulties, and internally QA work products to reduce onshore management and redundant communications
- appropriate technology is used to support streamlined processes and collaborative tools that reduce your IT spend and communication costs
- a structured integration approach that reduces upfront implementation costs by getting it right the first time, and minimizes ongoing IT support costs.
